FAQ

No, we do not typically offer overnight shipping due to the high cost. 

Orders can be shipped from various locations. If the item is in stock in one our local warehouses then the order will ship from the UK. If it is not in stock in our UK warehouses then it will ship directly from our warehouse in Humen, China.
If you select Air Mail as your shipping method, delivery will be between 2-6 weeks. If you select Express as your shipping method, delivery will be within 5-10 business days.

Please see this page for more information.

The packages are shipped within 48 business hours of placing your order. This means that should you place your order on a weekend or mail holiday, your order would not ship out until the next business day.

You can see your tracking number in your order information.

And you will use one of the following options to track your package:

4PX: http://track.4px.com/query/?locale=en_US

Airmail: http://www.17track.net/en

CNE: http://www.cnexps.com/english

Please contact us for modification before we have marked the shipment. If we have already shipped, we cannot modify it.

Yes, we allow guest checkout for your convenience. However, we recommend that you create an account when purchasing so that you may easily locate any past order information should you need it. Additionally when you register, your account will be preloaded with 100 reward points.

Standard Shipping:For orders over £20 standard shipping is FREE.

This package will be returned and we will refund you when we receive the returned package.

No, you don't need charged extra for shipping backordered items.

Ordering with Ever-Pretty is now easier than ever before! Simply browse the website and find the items you are interested in. Once you’ve found an item you would like to purchase, select the size, color, and quantity and click the “Add to Cart” button. The item will then be stored in your shopping cart and you can either check out from there or continue shopping and add more items. In your shopping cart you will be able to easily adjust quantities or delete any items prior to checking out.

You can check your order status by logging into your Ever-Pretty account or by calling us at 714-508-8118. You may also email us at globalservice@ever-pretty.com or chat with us.

If you need to make any changes to your order after you have paid please contact us ASAP (US phone number 714-508-8118) or via email (globalservice@ever-pretty.com) so we can make changes before the order is processed. Once the order has shipped we are no longer able to make changes.

Please feel free to return your item once you receive it. Please note that if you refuse the delivery of your package we will not be able to reimburse you for these shipping charges.

Ever-Pretty is an ecommerce business so unfortunately we cannot take credit cards or orders over the phone. Please call us at 855-377-3889 or 714-508-8118 and we will be happy to assist you in placing your order.

Yes!

You may pay via PayPal, Credit Card. You may also redeem gift cards for either partial or total payment of your order.

All products under AUD $20/£20/€20 are final sale. These items are marked final sale in their product descriptions. Please make sure you look for this sentence before purchasing.

Items are eligible for price adjustments within 2 days from your order date. If you have requested a price adjustment on your order the item is no longer eligible to be returned for a refund or exchange. Price adjustments are only available on full price items in the case of the item price decreasing not due to coupons released after the order.This means that a price adjustment cannot be combined with a coupon that was released either before or after the item price change. If you bought a dress yesterday at full price and applied a coupon but the dress dropped in price today, you cannot have the price drop + that coupon adjusted.

When you first visit the site you will be directed to the most relevant currency based on your IP address location. If you’d like to switch between sites please change the currency at the bottom of the sitee. Please be advised that changing currency will also change the location your order will ship from.

Please contact us for cancel the order before we have marked the shipment. If we have already shipped, we cannot cancel it.

We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. 

Hello, we don't currently support cashier's checks or money to pay. You can pay via credit card. We accept all major credit cards. You can also pay via Paypal.

You may contact a Customer Service Representative by E-mail (globalservice@ever-pretty.com). E-mails are responded to within 24 business hours. Our toll free number within the US is 855-377-3889. Our local number is 714-508-8118.

Please contact us and we will refund you when we receive the returned package.

Please contact us for change the order information before we have marked the shipment. If we have already shipped, we cannot change it for you.

GBP

Refunds are processed within 24 business hours of receiving your return in our warehouse back to your original method of payment. You will receive a confirmation email once the refund is processed. Please be aware that it can take anywhere from 1-5 business days for the return to post to your account depending on your bank/credit card company.

Yes, as long as you have provided them with the original order number we are happy to process an exchange on their order. Please be aware that a refund would automatically be processed to the original method of payment. We cannot refund a different card than the one used to place the order. We can; however, refund to store credit if you wish. We cannot return or exchange any items without the original order information.

We hope you love your Ever-Pretty dress but we understand that shopping online can pose challenges when it comes to clothing. If your dress didn’t work out, didn’t fit, or wasn’t what you were expecting please contact us ASAP via email (globalservice@ever-pretty.com) to initiate the return or exchange process. Please view the detailed return information here.

We hope you love your Ever-Pretty dress but we understand that shopping online can pose challenges when it comes to clothing. If your dress didn’t work out, didn’t fit, or wasn’t what you were expecting please contact us ASAP via email (globalservice@ever-pretty.com) to initiate the return or exchange process.

Please view the detailed return information here. https://www.ever-pretty.co.uk/pages/return-policy

You will receive a confirmation email once your refund has been processed. and you can check it in your Order information.

If you know your current password please log into your account and select “Account Information” then check the box stating “Change Password.” Then you will be able to input your new password.

If you do not know your current password, please click on the “Log In” link in the upper right hand corner of the website. Once on that page please click the “Forgot Password” link. Enter the email address associated with your account and the reset password instructions will be emailed to you.

Or call us at 714-508-8118 and we can reset your password for you.

The sizes displayed on this site are either AU, UK, or European sizing depending on the site you are on. All of our dress are labeled with EU/AU/UK/US sizes as we do ship internationally. You will see all sizes on both the interior and exterior tags of your dress.

In order to select the size that will be the best fit please reference the size chart on the product page. All of our products have a unique size chart that is specific to each individual style so please reference the size chart for the specific dress you are interested in.

Please remember it is always easier to take a dress in than to let it out so we recommend going up one size if you land between sizes based on your measurements. Please visit this page for instructions on how to measure.

Please enter your email address, we will send you an email to reset your password.

Know the newest peomotion,

Earn points and accumulate points to get coupons;

Receive our new product emails.

Refresh your web cache or see if it is a password error.

You can contact our customer service team by email and we will change it for you.

When you finish the order, we will give you prompt to leave a review, please complete the review according to the instructions.

If you don't want to see your review, please contact us and we will delete or change it for you.

The sizes displayed on this site are US sizes. All of our dresses are also labeled with AU/UK sizes as we do ship internationally. You will see both the US and UK/AU size on both the interior and exterior tags of your dress.

To buy wholesale you must be a brick and mortar store with a valid resale license. Please visit e4wholesale.com for more information.

No, unfortunately at this time we are unable to offer gift wrapping or gift receipts.

No. All of our products are made in our factory overseas and arrive ready to wear. We cannot make any alterations to our designs.

Please keep an eye on our official website or SNS information, we will update the inventory when we have new arrivals.

Please contact us in time, we will communicate with the production department, try to give you respond.

Dress Care: Hand wash in cold water.

Packaging: Our dresses are folded for faster shipping. Please use steam to remove any wrinkles upon arrival.when you want to know more dress care information, please see this link: https://www.ever-pretty.com/pages/dress-care

Yes. please see this link: https://www.ever-pretty.co.uk/collections/plus-size-dresses

Yes! You can see our pages in Style Guides or Blog: https://blog.ever-pretty.com/

Can I get a color swatch before placing my order?

Sorry, we now only provide partial modifications within the dimensions.

Please see this link:https://www.ever-pretty.com/pages/size-measurement;and you can choose your dress size according to our size chart, and each of our product page has the corresponding size chart.

There may be a slight difference due to the different color display of the computer.

We are open Monday-Friday 8am-5pm PST. We are closed on weekends and major federal holidays. Any inquiries received on days we are closed will be answered in the order it was received on the following business day.

You can call us on our US phone number at 714-508-8118. You can also email us at globalservice@ever-pretty.com or you can start a Live Chat with us.

Ever-Pretty is an online only company so unfortunately there are no Ever-Pretty stores you can visit.

At Ever-Pretty, your go-to source for stylish and affordable dresses for every occasion. With countless on-trend evening gowns, cocktail dresses, and more, you can’t go wrong with a dress from our collection.

Coupons are released randomly throughout the year. In order to make sure you receive these exclusive coupon codes please make sure you subscribe to our mailing lists and/or follow us on social media.

You may purchase a gift card on this page. All Ever-Pretty gift cards are electronic gift cards meaning that the redemption information will be emailed to the recipient so that they can redeem online.

There are several ways to get this:

1. We will have discounts code on each activities;

2. New customer discounts code;

3. SNS activities (FB&INS discount code)

You can see your balance in your Rewards.

Yes, if we need refund you, the refund amount is rest amount of minus promo code.

Thank you