Return Policy

Return Policy

We want you to love your Ever-Pretty dress! If you're not completely satisfied, our return and exchange process is simple and hassle-free.

How to Initiate a Return

  1. Visit Our Returns Portal: Start My Return/Exchange
  2. Submit a Return Request: Wait for approval.
  3. Receive Your Return Authorization: If approved, you will get a Return Merchandise Authorization (RMA) number and detailed return instructions.
  4. Ship Back Your Items: Return the product(s) within 3 days of approval.

Return Processing Details

You can return your item(s) through our Return Portal:

Return Label: Download it from the returns portal or the approval email.
Return Label Fee: £6.99 will be deducted from your refund

To ensure fair return processing, a restocking fee applies to multiple item returns:

  • 3-4 items: 5% restocking fee (credited as a gift card).
  • 5-10 items: 10% restocking fee (credited as a gift card).
  • 10+ items: 15% restocking fee (credited as a gift card).

Note: Original shipping charges and expedited shipping fees are non-refundable.

Exchange Policy

You can easily exchange your item through our Returns Portal:

  1. You can exchange for a different item or the same item in a different size or colour.
  2. If exchanging for an item of a higher price, you will need to pay the price difference.
  3. The exchange order will be shipped once the original return is received and approved.

Refund Processing

  1. Processing Time: Returns are inspected and processed within 3-5 working days after receipt.
  2. Refunds will be issued to your original payment method or as a gift card for immediate credit.
  3. If selecting a refund to your original payment method, allow an additional 3-5 working days for bank processing.

What You Need to Know Before Returning or Exchanging

  • Returns & exchanges must be initiated within 30 days of receiving your order.
  • Items must be in their original condition (unworn, unwashed, unaltered, undamaged, and with tags attached).
  • Final Sale & Clearance Items: Not eligible for refund.

IMPORTANT

  • Please ensure the hangtag is clearly visible upon opening the package.
  • Do not send your return to the sender’s address on your package or our business address. This will delay processing. The correct return address will be provided via email upon approval.

Need Help?

If you have any questions about your return or exchange, our Customer Support Team is here to assist you!
✉ Contact us at globalservice@ever-pretty.com