How to Return?
1. Email us at firstname.lastname@example.org or Chat with Us to process a return or exchange.
2. We will then provide return address, and instructions.
3. Call the post office to arrange a pick up or drop off via tracked delivery at your most convenient post office.
4. Send us a proof of postage (receipt + tracking number).
5. Upon receiving your return, immediate refund/exchange will be processed.
What do I need to know to return or exchange?
1. Return or exchange shipping fee is the responsibility of the customer. Delivery charges are also nonrefundable.
2. Returns and exchanges must be posted within 30 days upon receiving your order. Returns made after 30 days will not be accepted.
3. All returns must be received in their originally condition (unwashed, unworn, unaltered, and undamaged) with tags attached.
4. Returns without proof of postage will not received a refund/exchange.
5. Clearance items under the final sale section are not eligible for refund.
6. Please make sure the hangtag of the dress is clearly visible upon opening the package.
7. Please note that returns of 3-4 dresses on a single or multiple orders will be subject to a 5% restocking fee, and returns of 5-10 dresses on a single or multiple orders will be subject to a 10% restocking fee, and returns of 10+ dresses on single or multiple orders will be subject to a 15% restocking fee.
2. Please do not send your return to the sender's address on your package or our business address on our page.
These are not the return address and will affect the processing of your return.
3. You should only send it to the address we have provided for you.
For CUSTOM SIZE DRESSES Cancellation Policy
All our custom-size items are made-to-order, please refer to our cancellation policy below:
1. Cancel order within 24 hours of payment for a full refund.
2. Cancel order 24-72 hours after payment: 80% refund + shipping fee.
3. Cancel order 72-120 hours after payment: 30% refund + shipping fee.
4. Cancel order > 120 hours after payment: Refund of shipping fee only.
5. Once your order is shipped, it cannot be canceled. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.
More information regarding returns, exchanges, and refunds:
1. All shipping fees are not eligible for refund.
2. Refunds will take around 3-5 business days.
3. Exchanges will be shipped after 24 hours of processing.
4. Exchanges can only be processed when it is a color or size change. If a different style is needed, please place a new order and we can process a return for the dress that is no longer needed.
5. 5% bonus if returning for store credit.
6. We have the right to refuse the return under the policy.
7. Ever-Pretty is not responsible for return lost by couriers