How to Return?1. Email us at email@example.com to process a return or exchange.
2. We will then provide a valid RMA number (return identifier), return address, and instructions.
3. Call the post office to arrange a pick up or drop off at your most convenient post office.
4. Send us a proof of postage (receipt or tracking number).
5. Upon receiving your proof of postage, immediate refund/exchange will be processed.
What do I need to know to return or exchange?
1. Return or exchange shipping fee is the responsibility of the customer. Delivery charges are also nonrefundable.
2. Returns and exchanges must be posted within 30 days upon receiving your order. Returns made after 30 days will not be accepted.
3. RMA number/label, which needs to be attached on the outside of package, is required to helps us identify your return. Returns without it will be voided.
4. All returns must be received in their originally condition (unwashed, unworn, unaltered, and undamaged) with tags attached.
5. Returns without proof of postage will received a refund/exchange after our warehouse receives the return.
6. Clearance items under the final sale section are not eligible for refund
7. Please note that returns of 3-4 dresses on a single or multiple orders will be subject to a 5% restocking fee, and returns of 5-10 dresses on a single or multiple orders will be subject to a 10% restocking fee, and returns of 10+ dresses on single or multiple orders will be subject to a 15% restocking fee.
Important Note:Please do not send your return to the sender's address on your package.
This is not the return address and will affect the processing of your return.
You should only send it to the address we have provided for you along with the RMA number.
More information regarding returns, exchanges, and refunds:
1. All shipping fees are not eligible for refund.
2. Refunds will take around 3-5 business days.
3. Exchanges will be shipped after 24 hours of processing.
4. Exchanges can only be processed when it is a color or size change. If a different style is needed, please place a new order and we can process a return for the dress that is no longer needed.
5. 5% bonus if returning for store credit.
6. We have the right to refuse the return under the policy.
7. Ever-Pretty is not responsible for return lost by couriers